Privacy Policy

Last Updated: May 22, 2026.

At Mirax Casino, we understand that your privacy is of paramount importance. When you choose to play at our site, you are trusting us with your personal information. This Privacy Policy is designed to help you understand how we collect, use, store, and protect the personal data you provide to us, and to inform you about your rights regarding that information.

We operate in compliance with Canadian federal and provincial laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the Digital Charter Implementation Act. For our players in Ontario, we also align our data practices with the standards set forth by iGaming Ontario (iGO) and the Alcohol and Gaming Commission of Ontario (AGCO).

By accessing or using our services, including our website miraxcasino-canada.com, you consent to the collection and processing of your personal information as described in this policy. If you do not agree with the terms outlined here, please refrain from using our services.

1. Information We Collect

To provide you with the best possible gaming experience, we collect various types of information. This includes personal information that can be used to identify you, as well as non-personal data.

Personal Information

This includes details you provide voluntarily when creating an account or interacting with our services, such as:

  • Identity Data: Full name, date of birth, and gender.
  • Contact Data: Email address, residential address, and phone number.
  • Financial Data: Information related to your payment methods, including details for Interac e-Transfer, iDebit, InstaDebit, credit cards (Visa/Mastercard), and cryptocurrency wallet addresses.
  • Technical Data: IP address, login data, browser type and version, time zone setting, operating system, and platform technology used to access our site.
  • Usage Data: Information about how you use our website, including your game preferences (such as your interest in Mega Moolah, hockey-themed slots, or live dealer blackjack), betting history, and bonus usage.

Automatically Collected Information

We also use cookies and similar tracking technologies to collect information about your interactions with our platform. This helps us ensure our site runs smoothly, whether you are checking your balance or placing a "snipe" on a major progressive jackpot.

2. How We Use Your Information

We process your data for several legitimate business purposes, including:

  • Account Management: To verify your identity and manage your player account, ensuring that your CAD balance is secure.
  • Payment Processing: To facilitate deposits and withdrawals through trusted Canadian methods like Interac e-Transfer, which is the gold standard for our players.
  • Regulatory Compliance: To meet legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements imposed by provincial regulators like the AGCO or other applicable bodies.
  • Personalized Experience: To offer you tailored bonuses and promotions. In line with Ontario iGO regulations, we ensure that bonus opt-in rules are followed correctly, ensuring no bonuses are applied without your explicit consent.
  • Customer Support: To provide bilingual support, helping resolve any issues you might face, whether they relate to a deposit or a specific game feature.
  • Security and Fraud Prevention: To monitor for suspicious activity and protect the integrity of our games.

3. Data Security

We take the security of your data extremely seriously. We employ industry-standard encryption technologies to protect your information during transmission and storage. Your personal information is kept on secure servers, and access is strictly limited to employees and contractors who have a business need to know.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong, unique passwords and to keep your login credentials private to avoid any "chirping" from unauthorized users who may attempt to access your account.

4. Disclosure of Information

We do not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

  • Service Providers: We share data with third-party service providers who assist us in operating our business, such as payment processors (Interac, InstaDebit) and software developers (providers of games like Book of Dead or Starburst).
  • Legal Obligations: We may disclose your information if required to do so by law, or in the belief that such action is necessary to comply with a legal obligation, protect our rights, or investigate potential fraud.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Your Rights Under Canadian Law

Under Canadian privacy laws, you have specific rights regarding your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete information.
  • Withdrawal of Consent: You may withdraw your consent for us to use your information at any time, subject to legal or contractual restrictions.
  • Deletion: You have the right to request the deletion of your personal data, provided it is no longer necessary for the purposes for which it was collected or required by legal record-keeping obligations.

To exercise these rights, please contact our support team at [email protected].

6. Cookies and Tracking

We use cookies to enhance your experience. Cookies are small files placed on your device that help us remember your preferences, such as your preferred currency (CAD) or your language settings (English or French). You can control cookies through your browser settings, though disabling them may affect the functionality of certain site features.

7. Responsible Gambling and Data Protection

We are committed to promoting responsible gambling. Our data processing activities include monitoring for signs of problem gambling. If we identify behavior that suggests you may be at risk, we may reach out to provide resources.

We urge you to use the resources available to all Canadians:

  • ConnexOntario: 1-866-531-2600.
  • Problem Gambling Helpline: 1-888-230-3506.
  • iGamblingOntario.ca.

Your data related to self-exclusion or limits you set on your account is treated with the highest level of confidentiality and is used exclusively to support your responsible gaming journey.

8. International Data Transfers

As a global operator serving the Canadian market, your data may be processed on servers located outside of Canada. However, we ensure that any such transfer is conducted in accordance with applicable data protection laws and that your information remains protected at all times.

9. Children and Minors

Our services are not intended for individuals under the age of 19 (or the legal age of majority in your specific province). We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete that information immediately.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the updated version on our website and, if the changes are significant, we will provide more prominent notice. By continuing to use the service, you agree to the updated terms.

11. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or how we handle your data, please reach out to our dedicated support team. You can contact us at any time via email at [email protected]. Whether you have a question about a "fiver" you deposited or need help with a withdrawal, our team is here to ensure your experience at Mirax Casino is a "beauty."

Summary of Key Principles

  • We respect your privacy and only collect what is necessary.
  • Your financial data is protected using high-level encryption.
  • We comply with both federal PIPEDA and provincial requirements (such as AGCO/iGO in Ontario).
  • You have full control over your data and can request access or deletion at any time.
  • We prioritize responsible gambling and use data to help maintain a safe environment for all our players.

At Mirax Casino, we aim to provide an experience where your only focus is on your next "snipe" at the jackpot or enjoying a round of live dealer roulette. Thank you for trusting us with your data and for choosing us as your preferred destination for online gaming in Canada.

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