Terms & Conditions
Terms and Conditions
Mirax Casino – miraxcasino-canada.com.
Last Updated: May 2026.
Operator Contact: [email protected].
Please read these Terms and Conditions ("Terms") carefully before registering an account or using any services offered by Mirax Casino ("the Casino," "we," "us," or "our"). By accessing the Casino website, creating an account, or placing a wager, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use our services.
1. General Information and Governing Law
Mirax Casino operates as an online gaming platform offering casino games, live dealer tables, and related entertainment services to eligible players in Canada. These Terms constitute a binding legal agreement between you ("the Player," "you," or "your") and the Casino.
Players located in Ontario are advised that online gaming in Ontario is regulated under the Gaming Control Act, 1992 and overseen by the Alcohol and Gaming Commission of Ontario (AGCO) through its subsidiary iGaming Ontario (iGO). Players in British Columbia are subject to the oversight of the British Columbia Lottery Corporation (BCLC). Players in Alberta operate under rules set forth by the Alberta Gaming, Liquor and Cannabis Commission (AGLC). Players in other Canadian provinces should be aware of their respective provincial regulations before participating.
It is each player's sole responsibility to determine whether online gambling is lawful in their province or territory before registering. Mirax Casino does not accept liability for any player who participates in contravention of applicable local law.
2. Eligibility
2.1 Age Requirement
You must be at least 19 years of age to register and play at Mirax Casino. This minimum age applies in the provinces of Ontario, British Columbia, Alberta, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador, and the territories. In Quebec, the minimum legal gambling age is 18 years. We reserve the right to request age verification documents at any time.
2.2 Geographic Eligibility
Our services are intended for residents of Canada. Players must ensure that online casino gaming is permitted in their province or territory. We reserve the right to restrict access to players from jurisdictions where online gaming is prohibited or where we are unable to verify legal compliance.
2.3 Prohibited Persons
The following individuals are strictly prohibited from opening or maintaining an account:
- Persons under the applicable minimum legal age.
- Employees, contractors, directors, or close relatives of Mirax Casino or its affiliated.
- Individuals who have self-excluded through any provincial self-exclusion programme, including those registered with iGamblingOntario.ca or equivalent provincial.
- Persons acting on behalf of another individual (proxy gambling).
- Individuals who have previously had an account terminated for breach of these.
3. Account Registration and Security
3.1 Account Creation
To access real-money gaming, you must register a personal account. During registration, you must provide accurate, current, and complete information, including your full legal name, date of birth, residential address, and a valid email address. Each player is permitted to hold one account only. Duplicate accounts will be closed, and any associated balances or bonuses may be forfeited.
3.2 Know Your Customer (KYC) Verification
We are required by law and best-practice standards to verify the identity of all players. You may be asked at any time — including before your first withdrawal — to provide:
- Government-issued photo identification (passport, provincial driver's licence, or health card where permitted).
- Proof of address (utility bill or bank statement dated within 90 days).
- Proof of payment method ownership (e.g, screenshot of your Interac e-Transfer account or bank statement).
Failure to provide satisfactory documentation within the timeframe specified by our team may result in suspension of your account and/or withholding of pending withdrawals pending resolution.
3.3 Account Security
You are responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. Any activity conducted using your account credentials is your sole responsibility. If you suspect unauthorised access, contact us immediately at [email protected]. We will never ask for your password via email or live chat.
3.4 Account Currency
All player accounts at Mirax Casino are denominated in Canadian dollars (CAD / CA$). All deposits, wagers, withdrawals, bonuses, and displayed balances are processed in CAD unless otherwise specified. We do not operate accounts in USD or EUR.
4. Deposits and Withdrawals
4.1 Accepted Payment Methods
Mirax Casino supports the following payment methods for Canadian players:
- Interac e-Transfer – the most trusted and widely used payment method for Canadian online players; highly recommended for fast, secure CAD.
- Interac.
- Visa / Mastercard (credit and debit cards).
- Cryptocurrency (supported currencies as displayed at checkout).
4.2 Minimum and Maximum Transactions
Minimum deposit and withdrawal amounts are displayed within the Cashier section of your account and may vary by payment method. We reserve the right to amend these limits at any time with notice provided via site notification or email.
4.3 Withdrawal Processing
Withdrawal requests are subject to a review period. We aim to process approved withdrawals within 3–5 business days, though Interac e-Transfer withdrawals are typically processed faster. Withdrawals may be delayed pending completion of KYC verification or AML review. We reserve the right to request additional documentation prior to releasing funds.
4.4 Fees
Mirax Casino does not charge processing fees on standard deposits or withdrawals. However, your bank or payment provider may apply their own transaction fees, for which we accept no responsibility.
5. Bonuses and Promotions
5.1 General Bonus Terms
All bonuses, free spins, and promotional offers are subject to these general terms as well as any specific terms attached to each individual promotion. By claiming a bonus, you agree to the applicable terms in full.
5.2 Welcome Bonus
New players may be eligible for a welcome package, which may include a match bonus of up to 100–200% on your first deposit and/or a package of free spins. Exact bonus amounts and qualifying conditions are published on the promotions page of the Casino website.
5.3 Wagering Requirements
Unless otherwise stated, all bonuses are subject to a wagering requirement of 30x to 40x the bonus amount (or bonus plus deposit, as applicable) before any winnings derived from bonus funds can be withdrawn. For example, if you receive a CA$100 bonus with a 35x wagering requirement, you must wager CA$3,500 before bonus-derived funds become withdrawable.
Different game categories may contribute differently toward wagering requirements:
| Game Type | Contribution Rate |
|---|---|
| Slots | 100% |
| Live Dealer Games | 10–20% |
| Table Games (Blackjack, Roulette) | 10% |
| Video Poker | 10% |
| Progressive Jackpots | 0–10% |
5.4 Ontario Players – Opt-In Bonus Rule
In compliance with iGaming Ontario (iGO) regulations, players registered from Ontario will not have bonuses automatically applied to their accounts. Ontario-based players must explicitly opt in to any bonus or promotional offer before it is credited. By opting in, Ontario players confirm they have reviewed and accepted the applicable promotion terms.
5.5 Bonus Abuse and Misuse
We reserve the right to void bonuses and any associated winnings if we reasonably determine that a player has engaged in bonus abuse, including but not limited to: opening multiple accounts to claim bonuses, using strategies designed to exploit bonus structures, or colluding with other players to manipulate promotions. Any such determination is at the Casino's reasonable discretion.
5.6 Bonus Expiry
Bonuses and free spin awards expire as set out in the specific promotion terms. Unless otherwise stated, unclaimed or unmet bonus wagering requirements will expire 30 days after the bonus is credited.
6. Game Rules and Fair Play
6.1 Game Availability
Mirax Casino offers a broad range of games including but not limited to slots (including popular titles such as Mega Moolah, Book of Dead, Starburst, Gates of Olympus, Lucky Lady Charm, and hockey-themed slots), live dealer blackjack, live dealer roulette, table games, and video poker. Game availability may vary based on your province.
6.2 Random Number Generator (RNG)
All non-live games utilise certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are regularly audited by independent third-party testing laboratories.
6.3 Malfunctions
In the event of a technical malfunction, game error, or system fault, the Casino reserves the right to void affected bets and refund the relevant stake amounts. Winnings generated as a result of a malfunction shall not be honoured. The Casino's decision in such matters is final.
6.4 Disconnections
We are not liable for losses resulting from internet disconnections or technical problems on your end. If a disconnection occurs mid-game, the round will be resolved according to the game's rules and the outcome recorded on our server shall be deemed final.
7. Responsible Gambling
Mirax Casino is committed to promoting responsible gambling and providing a safe environment for all players. We recognise that while most players enjoy our services recreationally, some individuals may experience difficulties with gambling.
7.1 Responsible Gambling Tools
Players may access the following tools at any time through their account settings or by contacting our support team:
- Deposit Limits – daily, weekly, or.
- Session Time Limits – set a maximum duration per gaming.
- Reality Checks – on-screen reminders of time spent.
- Cool-Off Periods – temporary account suspension of 24 hours to 6.
- Self-Exclusion – permanent or long-term account closure for a minimum period of 6.
7.2 Self-Exclusion
Players who wish to self-exclude may do so by contacting [email protected]. Upon processing, your account will be suspended for the duration you specify. During a self-exclusion period, you will be removed from all marketing communications. We will make reasonable efforts to enforce self-exclusion, though we cannot guarantee the blocking of access via all possible channels.
Ontario players may also register with the provincial self-exclusion programme via iGamblingOntario.ca.
7.3 Support Resources
If you believe you or someone you know may have a problem with gambling, we encourage you to seek help from the following free, confidential support services available in Canada:
- ConnexOntario: 1-866-531-2600 (Ontario residents).
- Problem Gambling Helpline: 1-888-230-3506 (available nationally).
- iGamblingOntario.ca – resources and self-exclusion tools for Ontario.
7.4 Underage Gambling Prevention
We take the prevention of underage gambling extremely seriously. We employ age verification measures at registration and reserve the right to request identity documents at any time. We strongly recommend that parents and guardians use filtering software to prevent minors from accessing online gambling websites.
8. Anti-Money Laundering (AML) and Anti-Fraud
8.1 AML Obligations
Mirax Casino complies with applicable Canadian anti-money laundering legislation, including requirements under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and associated FINTRAC reporting obligations. We are committed to preventing the use of our platform for money laundering, terrorist financing, or any other illegal financial activity.
8.2 Monitoring and Reporting
We monitor all transactions and player activity for suspicious patterns. Where required by law, we will report suspicious activity to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) or other relevant authorities without prior notice to the player.
8.3 Source of Funds
We reserve the right to request evidence of the source of funds deposited into a player's account. Failure to provide satisfactory documentation may result in account suspension and withholding of funds pending investigation.
8.4 Prohibited Activities
The following activities are strictly prohibited and may result in immediate account closure and reporting to authorities:
- Using funds derived from criminal.
- Structuring deposits to avoid detection.
- Using another person's payment method without.
- Providing false information during registration or.
- Any form of fraud, collusion, or.
9. Privacy and Data Protection
We collect and process your personal data in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Personal information collected during registration and gaming activity is used to provide our services, verify your identity, process transactions, comply with legal obligations, and improve our platform. We do not sell your personal data to third parties. For full details, please refer to our Privacy Policy, available on the Casino website.
10. Intellectual Property
All content on the Mirax Casino website, including but not limited to logos, game assets, text, graphics, and software, is the intellectual property of the Casino or its licensed providers. You may not reproduce, distribute, modify, or create derivative works from any content without our express written consent.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Mirax Casino shall not be liable for:
- Any loss of profits, data, or business opportunities arising from use of the.
- Interruption or unavailability of services due to maintenance, technical failure, or circumstances beyond our.
- Losses resulting from your failure to comply with these.
- Any indirect, incidental, or consequential.
Our total aggregate liability to you in connection with any claim shall not exceed the total amount you have deposited into your account in the 12 months preceding the relevant claim.
12. Dispute Resolution
12.1 Internal Complaints Procedure
If you have a complaint or dispute regarding any aspect of our services, you should contact our customer support team in the first instance at [email protected]. Please provide your account details, a clear description of the issue, and any supporting documentation. We will acknowledge receipt of your complaint within 48 hours and aim to provide a resolution within 14 business days.
12.2 Escalation
If you are dissatisfied with the outcome of our internal complaints process, you may escalate your complaint to the relevant regulatory or dispute resolution body applicable to your province. Ontario players may contact iGaming Ontario through the AGCO's formal complaint channels.
12.3 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Canada and the relevant laws of your province of residence. Any dispute not resolved through our internal complaints process shall be subject to the exclusive jurisdiction of the courts of the applicable Canadian province.
13. Amendments to These Terms
Mirax Casino reserves the right to amend, update, or replace these Terms at any time. Players will be notified of material changes via email or a prominent notice on the Casino website. Continued use of our services following the effective date of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review the Terms periodically.
14. Termination and Account Closure
14.1 Closure by the Player
You may close your account at any time by contacting [email protected]. Upon closure, any pending bonus funds that have not met wagering requirements will be forfeited. Verified real-money balances will be returned to you via your registered payment method.
14.2 Closure by the Casino
We reserve the right to suspend or permanently close any player account at our discretion, including in cases of breach of these Terms, suspected fraud or AML concern, provision of false information, or account inactivity exceeding 12 consecutive months. Where an account is closed due to a breach, any balance may be forfeited to the extent permitted by law.
15. Miscellaneous
- Entire Agreement: These Terms, together with our Privacy Policy and any specific promotion terms, constitute the entire agreement between you and Mirax Casino.
- Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
- Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.
- Language: These Terms are provided in English. For Quebec residents, a French version is available upon request by contacting [email protected].
For questions regarding these Terms and Conditions, please contact our support team at [email protected].
